Priceline Logistics LLC

Case Number 2022CV31439 in the District Court in and for the City and County of Denver, Colorado At this juncture, the Court finds Plaintiffs have established a loss of $205,796.48, which is comprised of the value of lost property in the amount of $174,214.02 (the loss of $58,071.34 trebled), and reasonable attorneys’ fees and costs in the amount of $31,582.46. The Court ENTERS JUDGEMENT against Smart Van Lines Group Inc. d/b/a Smart Van Lines and Priceline Logistics, LLC, jointly and severally, and in favor of Plaintiffs in the amount of $205,796.48. Plaintiffs are also entitled to statutory prejudgment interest at the rate of 8% per $17,835.69. Finally,

Plaintiffs are entitled to statutory post-judgment interest at the rate of 8% compounded annually until the judgment is paid in full.

Started this nightmare back in September when we were trying to move out of an apartment from hell and into our new home. We tried to do uhaul, crate movers like pack rat and the like but everyone was booked up past our move out date. So we started looking at movers and i did the usual tricks to make them sweeten the deal with talking about shopping around. We got them down to what we wanted and figured we would pull the trigger. Pickup turned into a nightmare as they scammed us on the numbers almost doubling the quote after we hand counted and measured every box and pieces of furniture that we had to give them an exact amount of volume. We has to abandon my couch, nightstands and bookshelves. They even had the audacity to claim that we didn't pack any items. After screaming at them about then trying to scam us they backed off and continued the move. We asked for the delivery date to be in early November in October as we had finalized the deal on a house. Week after week I was lied to and week after week my stuff was not being delivered. Everything was stolen after 2 months of constant calling. Smart Van Lines LLC filed a police report. So my world is completely upside down. Made a gofundme to try and offset some expenses as we are starting from scratch at this point https://gofund.me/ed84b478 . Don't know if it's okay to share it here but NEVER deal with these scammers ever. We have lost around $40,000 and priceless items.

Move size: 1 Bedroom Home Service cost: $205796

Priceline Logistics LLC is one of the biggest scam companies out there. You want to be lied to, quoted wrong prices every time you talk to a company representative or even a company owner, cheated out of hundreds and thousands of dollars, then go with this company. It would be a perfect choice for you. I needed my stuff moved from MD to WV and placed into a storage unit for less than a month. The first time I got in touch with this company I was talking to a person who introduced himself as a company owner. He quoted me a total of $2,500 for everything, plus free storage for the first month. I signed the contract online and thought I was good to go. Until, less than 2 days before the move I talked to a different representative from this company, who told me that my stuff will not fit in the truck they were originally going to use, so therefore I will have to now pay roughly $2,000 more dollars for a bigger truck. The day the movers showed up and were loading my stuff onto the truck, I was told that the truck will not take my stuff anywhere, unless I pay them an additional $500. After all that, $5,000 (plus tip) later, they told me that they cannot take it to an independent storage facility (which is what I originally requested) and will have to take my stuff to their own storage unit in WV and deliver it to me upon my request. This process was going to be free… until I was in WV and calling them to deliver my stuff; I called on January 7th, 2020. Today is January 13th, one week later. I still haven’t gotten my stuff back or hear from anyone, so I called the company 2 times, to finally get a representative tell me that they will not be delivering my stuff. They don’t know which storage facility my stuff is at and are working on getting that information, but when they do, they will let me know and I will have to move these things home by myself, with two little children and no help, and pay them $120 for that, OR they can deliver my stuff to my house, but that will cost me close to $2,000 on top of the $5,000 I already paid. Please help me someone out there! I don’t know what to do! I have been totally scammed out of money AND my stuff is still missing!

I have all the paperwork and contracts saved on my computer. I will post them here if need be.

Move size: 3 Bedroom Home Service cost: $7000

I hired Priceline Logistics and they hired A Russian Sub contractor out of Las Vegas to come get my property. They did not have enough room for all my things I needed. they took my sons box spring but not the mattress or bed frame.

As they left my house they driver hit the fence and did over 800.00 worth of damage to the house I just sold. the Mover would not give me the truck insurance but kept giving me the insurance for my property on the truck. Which after 3-4 months they said the insurance does not cover the fence. I had to pay for the repair myself. I stopped in Las Vegas to discuss this with the Company owner I had the address on the list of items they gave me and there was no warehouse at that location. I called the Las Vegas police and said this is a very common complaint but it is a civil issue.

and the truck was two weeks later arriving at my new house and required MORE money than agreed even though they did not have all the furniture that the original agreement included. I left alot of belongings I needed in my new home.

Upon arrival The Russian man was very aggressive when asking for the extra money or I would not get my belongings. I am a 65 year old woman and that was unnecessary. they were not careful getting things in the house and damaged my house and furniture.

I was told that my motorcycle would be crated. They covered it in busted up cardboard boxes. I said no, get my bike off the truck and they said It would cost me $500.00 to unload it.

They take total advantage of the situation!

Move size: 3 Bedroom Home Service cost: $8700

Don’t be fooled by there sales tactics they will feed you anything you want to hear and then once they get your deposit everything changes, I honestly don’t know how they have so many five star reviews on Google I think they are creating fake reviews on Google and other similar sites if you look at Better Business Bureau‘s site they have had negative reviews similar to mine in the past 5 months alone. I received an estimate from this company with certain items on the inventory I was told as long as the inventory does not change the price will not change. When the moving truck arrived the inventory stayed exactly the same but the moving company could not fit it into their truck and said they need a full-size trailer in order to fit the contents of my house. I contacted the customer service department to ask for a copy of the estimate and to my surprise the estimate jumped to almost $15,000 saying that my contents would take up more space in the truck then their system initially accounted for. During the sales call I spoke to the representative and mentioned some of my items are both easier than others and cannot be stocked their response was our system accounts for 10% overage with each item so you will have nothing to worry about!

Move size: 4 Bedroom Home Service cost: $7799

I really went into this thinking it would go well but overall we had a really bad experience. Moving across the country itself is stressful, but this company gave me little confidence and created added stressors.

When trying to schedule our pick up day, they called three days in advance (Thursday) and told us someone would contact us the next day to set up a time. Which they did not. At about 3 pm I called and they let me know that it's usually done at the end of the business day, so I waited for 5, and then 6 and called again. That person told me that most likely it would be Sunday because I hadn’t heard but he would call dispatch and have dispatch call me, which they did not. The next day (Saturday) I called again, to which I was told dispatch would once again contact me. At 9 am, dispatch calls and lets me know that the movers will be there at 12, probably, but he'd call me back soon to confirm. He did not call back to confirm, but in a panic, we took apart our bed and put the mattress in a protector. I called back about an hour later, only for him to tell me that they would actually be coming Sunday.

After this, I called the actual company to get some clarity and a representative gave me her number to call if anything else went wrong the next day and assured me that she would personally check on everything in the morning. She also gave the correct number for dispatch after I asked for it, otherwise I would not have been able to contact anyone the next day. She also confirmed that if I had not called, I would not have been given any information about the movers or what was happening. When Sunday morning came and went and the movers did not show up on time, or an hour after their time slot, I called dispatch and was told that the truck broke down and they no longer had a mover for me so I would just have to wait another day. I never got a call from the representative and she never answered my three phone calls. No one at the company would answer, because it was Sunday and no one was in. I called dispatch back and had a heart to heart, promising I would find another moving company if they couldn’t assure us we could actually get moving, and somehow they came up with a truck. At one point, dispatch asked me to stop calling and just to text them, which I found ridiculous. They arrived at 8 and did not leave until 10. The actual movers were great, they wore masks and were really polite and nice and I was happy with how they handled it.

Upon arrival of our stuff -- which I will say did come quickly -- the new movers manhandled our things and one was not wearing a mask, but was breathing heavily in my new home. I had scratched up furniture, crushed boxes, and broken glass in boxes that were clearly labelled fragile. I also had to pay more for things that were not on the original contract. More importantly, I came to realize that my backpacking bag was missing, along with the gear inside that likely cost me over $1,000. After calling them and being directed to file a claim, I called back to see if someone could at least try to look for it and another woman gave me a phone number that didn’t work and I had to call back and they gave me a website instead. It has been three weeks and no one can find it and I have had to file a claim, where I will get 60 cents per pound. The company has been extremely bad at calling me back when they promise they will, and I feel like I am chasing them down constantly to get simple answers.

There were some things that happened that I could have been okay with if they simply picked up the phone and called me, but at every turn, I had to call six different numbers and send an email just to get a response. I would also be careful as the original contract you sign will not have the same things in it as the contract you sign when the movers actually arrive. I would never use this company again, I felt they were unprofessional and didn’t care about how it went for us.

Move size: 1 Bedroom Home Service cost: $2500

When I got the call from Brian, a salesman, I had a lot of very direct questions because my roommate recently had an awful moving experience.

I ordered service on August 18, 2020 with a pickup date of August 31. It's Sept. 18 and everything I own is locked in a warehouse in Las Vegas, with no guarantee on when it will arrive.

I'm leaving to London Monday, Sept. 21 for a couple months for work, and my stuff WILL NOT be here before then. They told me if I'm not there to receive it, **I** have to pay for storage. I also won't be able to evaluate damage or missing belongings.

I asked Brian:

- Will my stuff get transferred from one truck to another?

"Absolutely not, it's a short move, so it will get loaded on a single truck and go directly to Denver."

- How long will it take? Do you offer any guaranteed delivery dates?

"No, nobody offers guaranteed delivery dates. I am required to tell you that it can take from 3-10 days to arrive based on DOT estimates for the distance"

30 minutes before the end of the arrival window, I got a call that the truck had "transmission problems" and they'd have to dispatch another one, which wouldn't be there for 2 days. 2 days later, they were 3 hours late to show up to pick my sutff up. My lease ended on August 31, my promised pickup date, but they didn't show up until September 2nd.

They contract out the move to whatever the lowest bidder is and keep the difference. After all their lies, they have human punching bags getting paid minimum wage to listen to your complaints, then try to defer blame to the contracted moving company.

They aren't offering me any refund whatsoever, or any way to get an expedited delivery before I have to leave to London.

THIS IS A SCAM. Don't use any companies that aren't the same ones who employ the movers and drivers, e.g. Budget Van Lines.

Move size: 1 Bedroom Home Service cost: $2197

When they give you a price they under estimate.

Low-ball in order to get the job, then the movers want twice as much.

There was no arguing, they threatened to leave without moving my belongings it was a nightmare. I had told them that it was a nursing home I could not go into because of covid-19, why Priceline logistics was making an estimate I had talked to them probably 15 to 20 times telling them the same thing.

When the sent emails asking me to prepare,I'd call again and say, "it's a nursing home I cannot go in you will have to do everything" They would reply,

"yes we understand, yes we considered that in the estimate"

TO ASSURE THEY UNDERSTOOD I WOULD REPEAT..

I could not enter the nursing home and not wrap up anything that they would have to do it all,

THEY ASSURED ME IN RETURN EVERY TIME,

IT WAS ALL INCLUDED IN THE ESTIMATE THEY WERE GIVING ME!!

Obviously it was all a front so that they could increase the price once "themovingcompany' they subcontracted to could raise the final price once they got there.

An absolute fraudulent, horrible horrible sad disturbing mess all outside of my mother's nursing home just weeks after she had passed away it was a horrible situation I would never suggest them ever to anyone even my worst enemy.

Move size: Partial Move Service cost: $2700